Category: Listening

Social Media Education – Is it necessary?

To many people, being social is a natural behavior and using social media just an extension. Yet others feel they need to know more than just polishing their network profiles and using the new media to blast out information. In recent month social media education even became a prerequisite to get engaged in consulting projects or being hired – simply because there are too many wonnabe “experts” and too less people with a sound understanding how to leverage social media in business.

In order to develop a successful social media strategy, try and error is not enough. Experimenting with the new media is nice but the risk to make mistakes and burn connections is high. Playing with one or the other idea is interesting but the contribution to the overall corporate strategy most likely insignificant.

How can social media education help company teams to improve their business ? Read More…

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Social Media to compete

Clorox is unintentionally introducing a small competitor called Method to the WORLD

Original story by Kirsi Dahl, Go East Design, a certified Social Media Consultant
http://goeastdesign.com/method-for-social-media/

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Social Media – Counter Intuitive Part I

Many things in life are counter intuitive – social media is one of them.

Strategy Development

For every important business task it is wise to build a strategy – social media is no different Read More…

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Social CRM strategy – counterproductive

There are a lot of discussions and endless posts about Social CRM being a philosophy, a strategy and other esoteric viewpoints. Hmmm – why is that?

First: The term Social CRM was coined by Oracle in 2008 – certainly not as an esoteric view of the world but a technology that is going to evolve in the future. Over time others chimed in and companies like Nimble, SocioToco and Xeesm began to actually build products from scratch and the traditional CRM companies will soon have solutions too. Social CRM = Technology.

Many consultants and analysts however pointed to the esoteric part of Social CRM for several reasons: Read More…

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Top 50 Most ‘Social’ Firms HOAX

The Huffington Post reported recently the “50 Most Social Firms“. And like many “fast reader” people read the headline – then the list – Microsoft first – then write posts based on the “facts”.

Yet too many just couldn’t believe the results, and neither could I. As a good social media citizen I tried to dig a bit deeper and learn more about that “report”. Read More…

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